Contact Avidian Support Staff

Customers with active support subscriptions may contact Avidian Support directly for assistance pertaining to specific product related issues.

Confirm Support

Before you get started verify that you have a current support contract. If you are unsure or don’t have a support contract, contact your account manager.

Hours of Operation

6:00 AM – 5:00 PM Pacific Time (GMT–8), Monday through Friday. We are CLOSED during major US holidays.

Submit Ticket

Supporting our clients is job #1.  To submit a support ticket click on the button below 


Gold Support

Standard Support

Coverage

6.00 AM-5.00 PM - Pacific Time

Monday-Friday

Excludes Major US Holidays

6.00 AM-5.00 PM - Pacific Time

Monday-Friday

Excludes Major US Holidays

Response Time (Phone)

Next Available Tech

4 Business Hours

Response Time (Web)

Next Available Tech

4 Business Hours

Contact Methods

Priority Support Line

Toll Free in US & Canada

Website Ticket Submission

Priority Support Line

Toll Free in US & Canada

Website Ticket Submission

Online Self-Help Access

YES

YES

Maintenance

Updates Included

YES

YES

Upgrades Included

YES

YES